Privacy Policy

We respect our donors’ right to confidentiality and have therefore adopted a privacy policy based on the principles outlined in the Canadian Standards Association’s Model Code for the Protection of Personal Information. This Model Code is widely regarded in Canada as an appropriate standard for the handling of personal information.

We also adhere to the privacy guidelines set by the Canadian Centre for Philanthropy, which provides rigorous standards for charitable and non-profit organizations in Canada. In addition, our policy complies with the Donor Bill of Rights developed by the American Association of Fundraising Counsel and the Association of Fundraising Professionals.

Collection and Use of Personal Information

Our general policy is to collect personal information with the knowledge and consent of the individual unless otherwise permitted by law. Occasionally, we may collect personal information from third party sources (for example, from publicly available sources, from an individual’s authorized representative, etc.)

We explicitly identify the purposes for which we collect personal information at the time of collection, unless it plainly obvious in the circumstances.  Generally, we collect and use personal information for the following purposes:

  • Accepting and processing donations
  • Issuing tax receipts
  • Responding to inquiries about our donor programs and other matters
  • Informing donors about future fundraising events and other news
  • Recognizing donors publicly for their donations (for example, publication of donor recognition lists, posting of donor plaques, etc.)

Donors may opt out of receiving news or being recognized publicly – see the “opt-out” section below.

Disclosure of Personal Information

We strictly protect the confidentiality of all personal information that we collect regarding our donors, prospective donors and volunteers. We do not sell, trade, or lease this information.

We may, from time to time, engage third parties who assist us with our fundraising activities. These third parties may receive personal information in the course of providing service to us. We take reasonable steps to ensure that such third parties are bound by appropriate agreements or other requirements to protect the confidentiality of any personal information they may receive.

We may disclose personal information in other circumstances without consent where we have a legal right or duty to do so.


The security of donor personal information is important to us. We have in place reasonable security policies, processes and procedures to help keep personal information that is under our control safe and secure.


You may request access to your personal information any time you wish to ensure it is current and correct. Feel free to contact us if you wish to make such a request. We will promptly reply to your request by either providing you with access to your personal information or providing you the reasons why we cannot provide access to your personal information (for example, because we no longer have the information, because the information contains someone else’s confidential information, etc.).

Website Privacy

We collect and store only the following information about you: the name of the domain from which you access the Internet, the date and time you access our site and the Internet address of the website from which you linked to our site. We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.

Please be aware that we use a service provider in the United States of America to process personal information for the purposes of administering our website.  Accordingly, personal information collected and stored on our website will be subject to the laws of the applicable jurisdiction and may be accessible by courts, law enforcement and national security authorities of that jurisdiction.  If you wish to access written information about our policies and practices with respect to service providers outside Canada, please consult this policy. If you have any questions about the collection, use, disclosure of personal information by a service provider outside Canada, please contact our Privacy Officer (contact information at the end of this policy).

Online Profile Updates and Donations

If you register yourself on this site and share your personally identifying information, this information will be used only to provide you with more targeted members-only content. We may use your contact information to send further information about our organization or to contact you when necessary. You may always opt-out of receiving future mailings – see the opt out section below.

Sending us an Email

You also may decide to send us personally identifying information in an electronic mail message containing a question or comment, or by filling out a Web form that provides us this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other Ronald McDonald House® Southern and Central Alberta employees who are better able to answer your questions. We may also use your email to contact you in the future about our programs that may be of interest.

If you sign up for one of our email lists, we will only send you the kinds of information you have requested. We will never share or sell your name or email address with any outside parties.

Opt-Out or Change Your Contact Information

Our site provides users the opportunity to opt-out of receiving communications and being publicly recognized for donations through your personal profile. You may choose to receive only specific communications or none at all.

You may also update your contact information previously provided to us through another online form. You cannot remove yourself from our database, but you can prevent unwanted communication.


If you have any questions or concerns about our privacy policies and practices, please contact our Privacy Officer at our Southern Alberta Office:

111 West Campus Place NW
Calgary, Alberta T3B 2R6
Telephone: 403-240-3000
Fax: 403-338-1277